Senior Administrator - Here For You Guides Support (Fixed term)

The School of Computer Science are seeking a creative and enthusiastic team member to join our Education and Student Experience (ESE) team. You would be part of our friendly and high-performing Administrative, Professional and Managerial (APM) team, providing a high level of support to ESE activity within the School. We are piloting an exciting project aimed to develop and improve our personal tutoring system and so we are looking to expand our current team.   

This role is focused on ensuring we deliver the best possible experience for our students. The purpose of the role is to provide a first point of contact for first year students in the School, providing crucial day-to-day support and guidance as part of a wider multidisciplinary team.  You will be responsible for a variety of issues and processes advising or signposting students whilst working with the wider team. You may also have significant face-to-face interaction with students, providing support where appropriate and/or signposting them to other services.

You will work closely with academic and APM colleagues within the School and therefore be required to use your initiative, take personal responsibility, think analytically and creatively to solve problems and use excellent interpersonal and communication skills to build and maintain relationships and work collaboratively with colleagues across the Faculty and in Central Departments to deliver a high-quality student experience.  

You will need excellent communication skills, strong organisational and problem-solving skills, and enjoy working in a fast-paced environment. As someone who can quickly build strong collaborative relationships, you will be a key member of our team.   

Our success is delivered by our people. We believe that a diverse and supportive environment, bringing different perspectives to our work and allowing people to thrive, is the best platform for cutting-edge research and excellent teaching and operational support. We are seeking individuals from the widest possible range of talents and backgrounds, and we will appoint not just based on past achievements, but also on your potential for the future.     

This role is available on a fixed term basis until 31/08/2025. Hours of work are full-time (36.25 hours); however, applications are also welcome from candidates wishing to work part-time (minimum 29 hours per week). Please specify in your application if you wish to work part time and the number of preferred hours. Job share arrangements may also be considered.

Requests for secondment from internal candidates may be considered on the basis that prior agreement has been sought from both your current line manager and the manager of your substantive post, if you are already undertaking a secondment role.

Our School uses anonymised recruitment for shortlisting, where we cannot see any personal data in your application, until shortlisting has been completed (you will apply by answering criteria-based questions relating to the person specification, rather than submitting a CV). All appointments are made on merit.

Informal enquiries may be addressed to Jasmine Hickman, or email JASMINE.HICKMAN@NOTTINGHAM.AC.UK. Please note that applications sent directly to this email address will not be accepted.

Further details:

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