Senior Service Desk Analyst
Applications are invited for the above post to work as part of the University of Nottingham’s ‘World class’ (Net Promoter customer satisfaction score) and award-winning central IT Service Desk, which is located at the Kings Meadow Campus and plays a pivotal role in helping to ensure applicants, students, staff and third parties derive the greatest possible benefits from the university’s extensive IT services.
The successful candidate will be responsible for providing first line support to the university community for all IT-related support requests (Incidents and Service Requests) received via telephone and self-service. This will include support for the university's Campus Solutions platform and the newly launched Enterprise Resource Planning system.
Candidates must have a successful track record in a similar technical support role, including troubleshooting and supporting Windows and Apple operating systems, Microsoft Office products, E-mail and Internet-based services. Excellent communication and customer service skills are also essential and a working knowledge of 365, user administration systems, network monitoring tools, mobile operating systems and PC hardware is desirable.
A HNC/HND or above is required however equivalent qualifications and experience will be considered.
The position is offered on a permanent contract. Hours of work are full-time (36.25 hours per week); however applications are also welcome from candidates wishing to work part-time (minimum 29 hours per week). Please specify in your application if you wish to work part time and the number of preferred hours. Job share arrangements may also be considered.
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.
We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.
We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.
We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.
Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.
Further details:
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.
We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.
We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.
We offer a range of benefits, visit Your Benefits website to learn what we can offer you.
We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.
Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.
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