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Director of Service Delivery (Digital & Technology Services)

Digital & Technology Services

Location:  Kings Meadow Campus
Salary:  Competitive Salary
Closing Date:  Monday 05 December 2022
Reference:  GSE93011

An opportunity has arisen for a senior strategic digital leader to join us for a temporary period as our Director of Service Delivery. 

This is a critical time to be joining our Digital & Technology Services team (DTS) to define and deliver an ambitious transformation programme to provide students, academics and staff with an exemplary and collaborative user experience. Reporting to the CDO, and as a member of our DTS Senior Management Team, you will help us drive the development and implementation of the University of Nottingham’s digital and technology strategy. 

You will champion operational excellence and support multiple programmes of work to continue to transform the Service Delivery function. Leading a team of 100+ across five UK campuses, you will work collaboratively with our digital partner to provide exemplary digital and technology services to our staff, students and researchers. 

You will bring an in-depth understanding of IT infrastructure and experience of IT service management disciplines. Whilst experience of Higher Education would be an advantage, experience of leading transformational change programmes in a complex global organisation and a commitment to coaching and developing staff to nurture a high performance culture is essential. 

You will bring a successful track record of technology strategy development, delivery and execution and experience of working with external suppliers managing large contracts and out-tasking arrangements. 

We are looking for an individual who is committed to the university’s values of Inclusivity, Ambition, Openness, Fairness and Respect, and who supports our vision to be a university without borders, where we embrace the opportunities presented to us and where ambitious people and a creative culture will enable us to change the world for the better. 

The role is offered on a full-time basis for 18 months, with the possibility of extension. To find out more and to make an application please visit here

This executive search process is being managed by GatenbySanderson. For information about this opportunity, the job description, person specification and how to apply, please visit or contact Stephanie Crossland via or 0113 268 0704. 

Closing Date: 12:00 noon, Monday 5th December 2022 

Final Panel: early January 2023

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Our University is a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We welcome applications from UK, Europe and from across the globe. For more information on the support we offer our international colleagues, see our Moving to Nottingham pages.

For successful international applicants, we provide financial support for your visa and the immigration health surcharge, plus an interest-free loan to help cover the cost of immigration-related expenses for any dependants accompanying you to the UK. For more information please see the our webpage on Financial support for visas and the immigration health surcharge.



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