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Senior Service Desk Analyst

Digital & Technology Services - IT Service Desk

Location:  Kings Meadow Campus
Salary:  £26,396 to £32,348 per annum (pro-rata if applicable) depending on skills and experience. Salary progression beyond this scale is subject to performance.
Closing Date:  Thursday 02 February 2023
Reference:  DTS001723

Applications are invited for the above post to work as part of the University of Nottingham’s ‘World class’ (Net Promoter customer satisfaction score) and award-winning central IT Service Desk, which is located at the Kings Meadow Campus and plays a pivotal role in helping to ensure applicants, students, staff and third parties derive the greatest possible benefits from the university’s extensive IT services.

The successful candidate will be responsible for providing first line support to the university community for all IT-related support requests (Incidents and Service Requests) received via telephone and self-service. This will include support for the university's Campus Solutions platform.

Candidates must have a successful track record in a similar technical support role, including troubleshooting and supporting Windows and Apple operating systems, Microsoft Office products, E-mail and Internet-based services. Excellent communication and customer service skills are also essential and a working knowledge of Office 365, accounting applications, network monitoring tools, mobile operating systems and PC hardware is desirable.

A HNC/HND or above is required however equivalent qualifications will be considered.

This position is offered on a permanent basis. Hours are full time (36.25 hours per week); however, applications are also welcome from candidates wishing to work part-time (minimum 29 hours per week). Please specify in your application if you wish to work part time and the number of preferred hours. Job share arrangements may be considered. The IT Service Desk is open between 8.00 and 18.00 therefore some flexibility is required.

Informal enquiries may be addressed to Simon Henshaw, email simon.henshaw@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

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Our University is a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We welcome applications from UK, Europe and from across the globe. For more information on the support we offer our international colleagues, see our Moving to Nottingham pages.

For successful international applicants, we provide financial support for your visa and the immigration health surcharge, plus an interest-free loan to help cover the cost of immigration-related expenses for any dependants accompanying you to the UK. For more information please see the our webpage on Financial support for visas and the immigration health surcharge.

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