Customer Service – Graduation

If you are looking for the first or next step in your career, this is an exciting opportunity to join the Registry and Academic Affairs department, and we look forward to hearing from you. We are seeking to recruit to one vacancy. Further information surrounding the work we do; our teams and our mission and goal is available here. 

What will you be doing?

As administrator, you will follow established processes to provide high quality support to students and academics across the University. Please see the job description / role profile form for further details of the activities you will undertake.

What qualities are we looking for?

• Enthusiastic and self-motivated
• Excellent organisation and accuracy skills
• Collaborative team worker but is also able to work independently

Our team:

As part of the Graduation team, the focus of your role will be delivering a high-quality service to support students during the final part of their student journey at the University of Nottingham, from being invited to graduation through to conferring their degree and getting their certificate.

You will provide cover across a range of services, which will include you support students on our CRM system, on the telephone and in person, depending on what the student needs. 

As a member of our Customer Service team, you will be motivated to deliver high standards of service.

We are looking for someone who:  

· Enjoys working as part of a team  

· Has a customer focussed approach  

· Likes solving problems and finding solutions  

· Is confident finding information from a variety of sources, such as the university’s website 

· Will quickly become an expert on key services, seeking out and sharing best practice  

· Can communicate confidently  

· Is proactive and has the ability to think on their feet 

This role will support with student enquiries and administrative activities relating to graduation and student voice activity. The candidate will be expected to be on campus full time during peak times for example in the lead up to and during Graduation to support the in-person student experience.

Why work with us? 

At the University of Nottingham, we are committed to providing generous employment packages whilst supporting the well-being of our staff to help them reach their full potential, for further information and detail on benefits, please click here.

Previous applicants in the last 6 months need not apply.

Work patterns may fall between 09:00 to 17:00 Monday to Friday. Our vacancies are permanent, full- time posts (36.25 hours); however, applications from candidates wishing to work less than full time (to a minimum of 29 hours per week) will be considered. Job share applications may also be considered. Please specify in your application if you wish to work less than full time and the number of preferred hours.

Informal enquiries may be addressed to Sarah Branston, email sarah.branston@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Closing Date: 14 May 2026
Category: Administrative, Professional and Managerial (APM)