Applicant Services is a hardworking, dynamic team working across undergraduate, postgraduate taught and postgraduate research recruitment. We provide essential support throughout the admissions cycle, including:

• Enquiry handling across multiple channels (telephone, email, live chat, online forms and WhatsApp)
• Interview and assessment coordination for Schools across the University
• Conversion activity support, including pre-application and post-offer engagement

As an Administrator within this team, you will:

• Provide timely, accurate and friendly responses to prospective students, parents, teachers and other stakeholders
• Support the University’s admissions processes by delivering high-quality administrative services
• Co-ordinate and assist with University-wide and School/Department level recruitment interviews and assessments.
• Work collaboratively with other teams across the University to deliver proactive campaigns, recruiting the very best students for the University.

About You

The successful candidate will have:

• Excellent customer service skills and experience in a customer-focused environment
• Strong written and verbal communication skills
• Good IT literacy, including confidence using databases and Microsoft tools
• The ability to prioritise workloads and work well within a team
• A positive, proactive approach to service delivery and continuous improvement

Additional Information

• This is a permanent full-time role (36.25 hours)
• Hybrid working is currently in place: a minimum of 2 days per week on campus, with remote working for the remainder (subject to operational requirements and future review)
• Some evening and weekend working is required, including a minimum of four Saturdays per year to support recruitment events (with paid overtime or TOIL)
• Restrictions may apply to annual leave during the Confirmation & Clearing period (August)
• The role is subject to a six-month probation period

Informal enquiries may be addressed to Dr Andleeb Shah, email: Andleeb.Shah@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Closing Date: 16 Aug 2026
Category: Administrative, Professional and Managerial (APM)