You will be part of a friendly and welcoming Library Research Support Team which delivers services across the research lifecycle. We promote best practice in open research, facilitate publication and re-use of research outputs, and support discovery, access to, and management of scholarly literature and research data. You will work closely with colleagues across UoN Libraries teams and in partnership with a variety of colleagues from across Professional Services. 

You will have a good understanding of the information needs of researchers and experience of working with them to promote and support open access to their publications or data. You will answer enquiries from researchers on all these topics and contribute to our inclusive training and engagement programme, supported by colleagues as you build knowledge and expertise.

We know that having colleagues from a wide range of backgrounds is key to a supportive workplace and improved services. We are particularly keen to receive applications from those who are currently underrepresented in Libraries in the UK, such as racially minoritised people.

We offer this as a permanent position, working 36.25 hours per week. Your base will be the Hallward Library on our University Park campus, but you may work across our different campuses. We have in place a hybrid working arrangement where you will be expected to spend a minimum of two days a week on campus. 

We are committed to providing a competitive employment package that supports your well-being and helps you to reach your full potential. You will have access to benefits, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and attractive pension scheme.

We want to see the best possible version of you in your application. To understand our recruitment process (including some handy tips and advice), please follow this link to our candidate guidance page.

Informal enquiries may be addressed to Jane Grogan jane.grogan@nottingham.ac.uk. (Please note that applications sent directly to this email address will not be accepted).

Closing Date: 04 Sep 2026
Category: Administrative, Professional and Managerial (APM)

University of Nottingham Libraries, Student Support  

Location: The role holder will work across all campuses on a rota basis 

Are you passionate about customer service and looking for a role filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to join our frontline team. We know that having colleagues from a wide range of backgrounds is key to a supportive workplace and even better services. We are particularly keen to receive applications from those underrepresented in Libraries in the UK, such as racially minoritised people.  

As a Senior Customer Service Adviser (Line Management), you will take day-to-day responsibility for the delivery of high-quality frontline services. Working flexibly, you will manage the efficient running of services at our libraries, ensuring they are safe and inclusive for all. You will work directly with customers, staffing enquiry desks on a rota basis, and will ensure our teams deliver a warm welcome and great experience to customers – in person and virtually. You will need to work independently at times, prioritising and managing your workload effectively, whilst working with colleagues from all teams in University of Nottingham Libraries. 

As well as these frontline duties, you will have Line Management as your focus area (50% of your role).  Senior Customer Service Advisors (Line Management) lead on the recruitment, induction, training and development of new Customer Service Advisors. As part of this team, you will line manage and support our team of Customer Service Advisors, carrying out regular 121s, providing feedback, conducting appraisals, challenging poor performance and, where necessary, carrying out formal HR procedures. 

We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.     

Don’t meet every requirement? Studies show candidates who identify as part of the Global Majority or are racially minoritised are less likely to apply unless they meet every requirement. Within Libraries, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate.   

These are permanent positions:

31 h

Mon, Tue, Fri 1pm-7pm, Sat & Sun 9am-5pm

23.75h

Wed, Thu, Fri 1pm-7pm, Sat 9am-5pm

20h

Wed 1pm-7pm, Sat 9am-5pm, Sun 9am-5pm

22h

Mon, Tue, Thu, Fri 1pm-7pm

Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year. 

Informal enquiries may be addressed to anna.pelekanou@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted. 

#LI-DNI

#INT

Closing Date: 16 Aug 2026
Category: Administrative, Professional and Managerial (APM)